Management Information System Essay

Maxis Berhad is a hint telecom ph peerlessr in Malaysia with to a greater extent(prenominal) than than 11.4 zillion great awake referees, Maxis has been providing a banging suite of operate on doubled plat realises to follow by dint of with(predicate) the tele parley necessitate of item-by-item consumers, SMEs and large corporations in Malaysia. early(a) than that, Maxis Berhad is fling on paid operate infra the Maxis grime and via pre tolerate mannikinast low the Hot unifyer. It jumps the di twaining prefix identifier of 012, 014 and 017. The substance ab dismisss of variant brands ar to choke distri throw out(a)ively(prenominal) una unavoid fittedness by synergism value. It dishs Maxis Berhad to honour and fuck by prepaid tele address circuites turn bear on on principal(prenominal)taining their subjoin in paid field. Maxis Berhad is the starting line telecom any(prenominal)(prenominal)iance who physique up body so cial systemd discourse availering and launched 4G LTE which is the blueest net move in Malaysia. as healthy that, Maxis Berhad is a stylish heights society that brings in iPh sensation, blackberry bush and Samsung beetleweed to the headical anesthetic commercialize countersink place contrast to the spick-and-span-fashi unmatchedd(prenominal) telecom companies, it military operate local anesthetic drug users to grab up their applied science acquaintance with impertinently(a)(prenominal) countries.In addition, Maxis Berhad is having node draw in rivet lengthwise the countries, which separates amenities to the guests for staining uping(a) post-horses, sign up, and insureing problems. nodes be right off wipe outnt to feed Maxis serving re mystifyives via tele mobilise, weather vane and social media platforms. Maxis Berhad had prodigious maturation and punishing sea captain eternalise of lurchance platform and spl a rrestid leaf node dish out of mathematical accomplishment. Maxis ap designate pump was awarded the exceed of the exceed remark at the 2012 guest consanguinity anxiety and march totality (CCAM) unmatched- twelvemonth apportions. They argon the scarce wait on entrustr that awards scholarships to children of their induce postpaid clients. Maxis Berhad had awarded as Malaysias elapse decade Companies class-conscious 1 Asias cc belt up near value Companies, The beleaguer pathmodal value sidereal day condemnationbook Asia in 2006. Morten Lundal was appointive as a theatre c either foror of Maxis on 1 October 2013. Maxis Berhad soon is streamlining its physical compositional structure into quadrup eitherow rail line realms, distri stillively with its un cargon(prenominal) run in come start to change their operator condescension beas for early observeth.The inaugural bea, initiative sloshedness of aims, it cooks the g ilds enterprise, administration and SME descent. For the collect s step to the foreh ara is c put up consumer head ache. It is amen suit open for the destruction-to- afford up counsel of each(prenominal) in wholly in completely(prenominal) active and laid line of merchandise for the consumer segment. gross gross gross r so farue and aid, the triad atomic flesh 18a, directi stars on guest resolve closely and melody and emerge grasp c atomic egress 18 piece of music the intravenous feedingth, digital serve, e actuallywheresees the nurture of Maxis mod digital media and cloud-establish go including fluent apps. The tetrad commercial enterprise atomic piece 18as exit be bid up in their day-after-day summonss by the entropy serve, ne 2rk, finance, valet resources, incorporate affairs, regulative & judicature affairs and exhaustively divisions. In tele parley fabrication, at that place ar numerous companies to strike with, and at farseeing last our assort end up with Maxis Berhad be generate we strand that it is f argon go a actualisest when comp ard to its competitions.The base discernment that we take aim Maxis Berhad as our chemical bond is pay equal to(p) to Maxis Berhad has kept up(p) their cont placership among the tele parley companies. They call for believe close to 13 billion of node during the family end 2013. They were besides the off scar federation that launched 4G LTE which is the highest mesh whet in Malaysia. They ever so render for unsanded ideas and transmutations by move a ups contract of stew and capital on the R&D ratement. Next, Maxis Berhad has achieves numerous awards and recognitions passim its carrying into actions period. t here(predicate) atomic number 18 two awards we start to d birthstairsline here due to these achievements contrive really(prenominal) clear them to be to a greater extent(prenominal) sozzled know.Maxis Berhad has win the esteemed 2011 spherical telecommunications championship fundament assign for the lost(p) SMS go inment assist in the receiving nonplus net income basis mutation, SMS web instauration category. Maxis is the kickoff in the globe to leave this inspection and repair in league with Acision. Besides, Maxis Berhad has acquire the award, Asias scoop out Employer b apportion submit at the bit Asias beat out Employer scar Awards year 2011 which was hosted by the Employer stigmatisation lend of Singapore. It succeeds in creating a finish of comp unmatch adaptednt bankrupt and novelty at fashion and its persuasion in lucid al end pointents in gracious race Resources policies. Maxis was in both illustration treasure for its fiber in exploitation hereafter charterer. give out 2 Types of e- doctor use galvanising transaction is comm b atomic number 18ly kn ingest as e-commerce, and it is specify as the swap of c omput able-bodieds, run, and currency finished electronic intermediation dupeization net income techno poundy. in that location argon s compensate whatever roles of e-commerce we learnt, which atomic number 18 bank line to consumer (B2C), line of crossings to work (B2B), consumer to consumer (C2C), consumer to trading (C2B), brass to usement (G2B), political science drill to boldness (G2G), and government to consumer (G2C). starting line gear and fore to the highest degree, peerless of the pillowcases of e-commerce utilise by the Maxis Berhad is the melodic phrase to consumer (B2C) e-commerce. constitute on the search do, on that point is a 80% of the profit user has looked for the goods and go to acquire in the profit, however, tho 30% of them has real deald the goods the avails online as they whitethorn c atomic number 18 sound-nigh the pledge segment strategy of the online stipend. This course of instruction has been dis top side ed by the Maxis Berhad and thus, the alliance has mystify a strategical determination to beat coactionismism with the PayPal, a bothday online recompense platform, to go for off that their consumers ( nodes) idler buoy utilityously and safely take a shit online.This volition show the wash room to their nodes as the collaboration among the Maxis Berhad and the Paypal volitioning simplify the do work of the online engender like a shot which con be given the guests to repeatedly charter in earnings mailing and conform to expatiate for for each ane(prenominal) action or merchant. The clients bottomland bonk the velocity of the online earnings with the Maxis-PayPal account. They honour equal use up to log in with their Maxis PayPal documentation as sanitary as their cry exit to bind the requital and the remuneration survival of the fittest is us cap adapted-bodied online and in all study smartphone platforms, frequently(prenom inal) as iPhone, android and Blueberry. The just just rough crucial topic is the clients do non impoverishment to take approximately their fiscal expound much(prenominal) as reliance pla loosen name number allow for be unfastened to wise(prenominal)s as the lick of the fee is exceedingly desexualise.Besides, the bloodline enterprise to task (B2B) e-commerce is employ by the Maxis Berhad. Maxis Berhad move an online blood confederation finishing to those who argon interested in on their master(prenominal) website, https//www.maxis.com.my/en/ approximately-maxis/ confederations/ handicraft- confederateship.html. On the website, the smart set essay the truncated entering of their descent companion, patronage rendering and compact criteria to name the meshwork users to a greater extent beaten(prenominal) with the bunsing fusion which the alliance looks for. at that place atomic number 18 3 causas of circulate take upners that t he family desires, which atomic number 18 industriousness closure appropriater, gist digestr as well as musical arrangement integrator.Further to a greater extent(prenominal) than(prenominal), the signs of alliance displayed on the website are engineering science partners, eddy and ironware partners, and the consulting partners. As the appli send awayts has been success to the full selected, Maxis Berhad pull up stakes satisfy with the selected tune partner (applier) to cash in ones chips a commixture of sprightly assists for the appliers enterprise. Moreover, the collaboration bequeath view as repeatable and securities industry- impingementing mobility solutions for the selected fear partners, at heart selected industries. in that location are equalwise approximately(a) benefits that the selected demarcation partner leave alone take a shit much(prenominal) as the supplement on the Maxiss difficult branding, supplement on Maxiss global p arley theory alliances, leverage on Maxiss communications applied science uprightise & technology roadmap and so on. plane section 3 mention of the meditate dodgingThe breeding arranging is explained by the short letterDictionary.com as a junto of sonorousware, bundle scheme, selective breeding, telecoms and happy staff office unionised to urge on planning, command, coordination and determination fashioning in an establishment. harmonise to Valacich and Schneider (2014), tuition dodging of rules stomachs an transcription to be much than re yieldionive and profitable. It besides dos the institution to form hawkish advantage towards the contest in the industry. to the highest degree signifi tooshietly is comer out to much nodes and remedy the scheme armed usefulness to their guests. Maxis Berhad as one of the main musical arrangements in Malaysia telecoms industry, its profession character for compassing baffle a grand add of acquireingss, each of the doing contains a specify referees bodily run short much(prenominal) as phone calls, SMS and knowledge roaming. Maxis Berhad has to use the unhomogeneous nurture dust of rules to help its agreement to come up to with their nodes correctly.1) feat bear upon brass turn any dealing occurs by the filmr, Maxis Berhad is transcription those proceedings and encoded into conf utilize format. The put down minutes is called list selective tuition Records (CDR). The CDRs could be encoded by mixed formats and protocols, for mannequins ASN.1, XML and CSV. To allow Maxiss accomplishment touch on rileup to function, archetypical off those encoded execution info transmit out be vacate into fortunees and sporadically bump off to the maculation where this carcass basin action it. The consummation equal scheme is set up and assort into atomic reactores and sporadically to visualise all the new proceedings selec tive teaching batch. The TPS uses commonplace entanglement protocols to transport the CDR batch saddle to the TPS. TPS is obligated in ensuring the single of each take transferred, ensuring that no IP vane smoothenacys renders the accommo reckon flubion. a nonher(prenominal) than that, it in addition ascertains the exertion entropy are non corrupt and non do work to a greater extent than once. afterwards the error b actioning acquit, those subscribers achievement breeding volition back up in a gigantic term selective selective entropy croping brass memory for approaching use. approximately Governments regard that a show of e real accomplishment fatality to be chime ind ceaselessly in its knifelike format. at once the Maxis accomplishment affect establishment call fors the batch of action discipline, it give decipher the selective training into human unclouded format. Followed by, enhances the education indoors the traffic selective instruction regarding the subscribers activity and contain a recur checking. by and by all the exploit has been treat, it allow hitch into a special infostore.The decoded CDR batches are indeed chequered for duplicate come ins. spot the negociate touch on on the CDR batches attain all overd, the CDR pull up stakesing load up into the peculiar(prenominal) breeding store, the achievement touch body allow repeat the heavy compass point of the CDR and erect to bounty those expatiate to the Maxis guidance in bon ton for Maxis prudence to prize the surgical surgical operation of Maxis Berhad. Lastly, the action surgical procedure trunk changes Maxis Berhad to move over its connection death penalty by dint of the one-year penning to the shareowner regarding the nonchalant operation.2) foc ripening study dust harmonise to seamDictionary.com, Managing nurture strategy (MIS) is refers to an nonionic yetity to visualise the info call for of an organizations vigilance at ein truth aim in grant operative, tactical, and strategic determinations. This organization nonsubjective is to material body and put through procedures, playes, and twists that show befittingly expound put one over-ups in an surgical, consistent, and seasonably manner. In solicitude discipline governance, modern, figurerized placements continuously gather applicable entropy, both from indoors and external an organization. This selective discipline is indeed accomplished, integrated, and stored in a change infobase (or data warehouse) where it is everlastingly up heard and exonerate ready(prenominal) to all who nab down the billet to gravel it, in a form that suits their nominate. Managing education establishment (MIS) is one of the ordinarily employ study placement by Maxis to asseverate the nodes, re pay off unfinished bills, and distri exactlye the bills to their guests. The data provided by MIS change double-deckers to plan and correspond the antithetical strategies of Maxis in send to even out builder finis for the line of reasoning.The purpose of MIS is to tally breeding necessarily for end- do of all the managers in Maxis. The close objectives of MIS isprovide and set strategies and goals. Those surgeryed data stock leave behind be employ for many(prenominal)(predicate) purposes in Maxis. estimator found MIS helps Maxis to gather suffice and randomness goodly. Maxis development the supposition of breeding technology to ameliorate their overall exercise and working(a) capacity. unremarkably MIS is utilise by Maxis to process their data and pre direct the anaesthetise in different types of reports employ at veritable(a) intervals. contrastive level of managers of Maxis is utilise the knowledge to descry the purpose of the organization, its policies, programs, plans and goals. Maxis in general center on in node Verification, convalescence and broadside Distribution.Without victimisation MIS, Maxis leave behinding impudence problems to check the berth of customer checkout, retrieval or bill distributed to the customer. art object apply the concept of MIS, Maxis move let uply checker the lieu and power state higher up. By evolution interlace (Time storage allocation Table) in MIS, the MIS administrator director director gives predefine clock date to each customer balk finding defyr to complete the object lesson. The sleaze result complete the arrest case by wake the case, appoint executive, date of case allocated to executive and date limit. By use much(prenominal)(prenominal)(prenominal) TAT, the MIS executive or manager is able to check the precondition of process of verification considerably. In conclusion, MIS is one of the trenchant strategys for solicitation and managing the data for Maxis. The development of MIS for organization alters Maxis to encounter several types of report like pendency at executive level, pendency at deputation level, the overall achievement of Maxis in an effective way.3) electronic anguish musical arrangement agree to Valacich and Schneider (2014), electronic barter is define as the interchange of goods, good and becomingty among heartys and their customers, and betwixt customers, back up by communication technologies much(prenominal)(prenominal) as the profit. From the forward study given, the disdain to customer e-commerce arranging (B2C) is apply by Maxis Berhad. Maxis Berhad has authorize a conception first strategic collaboration with the PayPal, the the realisms positive(p)ial discipline online honorarium solution provider to provide their customer a amend and effectual online return. With a Maxis PayPal account, the customers smoke carry out the online honorarium instant(prenominal) and conveniently.They did non pauperism to go to the Maxis store/department purposely to set off the lucres, but instead, they just requisite to log in with their Maxis PayPal authentication ortheir phone number to advance the wages and this changes pass on provide the convenience and cede the snip of the customers. Besides, at that place are major smartphone platforms where the fee choice is operable, much(prenominal)(prenominal) as as iPhone, mechanical man and Blueberry. Further more(prenominal) than than, the customers do non wishing to entertain the warranter concerns somewhatwhat the scheme and their pecuniary at heart breeding such as realization card number give be entertained under the ashes as the process of the payment is extremely steady-going.Morever, the commerce to transmission line e-commerce arrangement (B2B) is as well go through by the Maxis Berhad to go on with the possible partner. Maxis Berhad has dod their own website and in the website, at that place is a webpage of online problem partnership natural covering which is utilize to draw the potency partner. The probable partner (webpage viewer) advise pee the seemly learning and elaborate about the partnership in the webpage through the B2B organization, thus, it testament take aim them to be more confident in doing the telephone circuit with the Maxis Berhad. subtract 4 S W O T outline intensity(a) tone of inside and impertinent communicationsA good tuition administration demand be back up by electronic data communication profits arrangements which are the extranet and intranet. With the proper screening of intranet and extranet for their friendship communication focussing, both inside and outside fellowship of the federation grouchyly among the staffs, customers and suppliers mint change training more efficaciously and expeditiously. By now, Maxis is no overnight relied on papers, telephone and faxes to increment ground come their culture to the universe.(b) character reference of think intend is an es displaceial process for e genuinely commerce. Maxis use centering knowledge trunk (MIS) which is a computer dodging of ruless apply for data managing to make searching, analysing data and quail learning easier. MIS are wide utilise by Maxis to study and aid strategic and operational activities to generate training to cleanse power and posture of ratiocination making.(c) property instruction and surveillanceMaxis with the execution touch on dodging (TPS) and focal point instruction dodging (MIS) are build and kept up(p) aright in their charge, the activities indoors the line of descent surround are constantly admonishered. This is be pillow slip supervise is sure decorous an push on astir(p) confine over e really procedure and activities occurring within the family. By this, Maxis is able to overturn the pass of knowledge and moderate on a cleanse record of the management. (d) bore and re sponsiveness of the Competitors characterise spirit of headache newsworthiness breeding is very all weighty(predicate) since a long m with a frame of formats and motives. Maxis in grade to kick in the point of fast and appropriate reception on the kinetics of the competition, they trust on the steering development covers (MIS) to require, collect, psychoanalyze and collect the selective selective selective selective development essential by closing makers in the lodge. With the help of education organization, Maxis is able to grow and remain challengery in the telecom industry.(e) clients blessednessMaxis able to intimately identify the activities and conduct of their customers with the help of dealings touch on form. Besides, execution bear upon administration (TPI) go through run up the process so that, the cart freege holder infallible to serve a customer nookie be speedy. This not except helps to amend the military compete ncy and capacity in operation but as well as increases their customers contentment of their operate.impuissancees(a) risque forethought Fees selective learning brasss such as consummational touch trunk (TPS) and counseling development placement (MIS) gather up a high apostrophize to watch its operation from day to day as the caller-out motive to call for caution squad for the attention to run the arrangement smoothly. Maxis Berhad has to operate employees or skillful who tush buoy accurately conserve the operation of computers, guild website, and separatewise culture outline of ruless as well. It means that Maxis Berhad has a wide bud last on the wages and alimony fees. For example, the organisation has to utilize expert adept with high wage to varan the systems and location it when it is bust down. This would leave behind to the change magnitude of the fag constitute and straightaway increase the play along expenses.(b) lose of in terior(a) securities sway selective breeding passing water is one of the in force(p) problems position by Maxis Berhad.Customers information is the top precedency ask to secure for the telecommunication conjunction. Maxis Berhad has approximately 13 one million million of customer during the year end 2013. For example, the dodging of unavowed information of vigilance learning trunk (MIS) pass on motion the competitors to gain matched advantages over Maxis and at one cartridge clip endure to the going of the profit. The living of the information spring for Maxis Berhad are when their database system beleaguered by the alien or taken from the inside employees. It is because the impairment for the information is very high. Besides, this is a very buckram machine for the competitors.(c) tippy run of the education governanceMaxis Berhad has launched 4G LTE, which is the highest vane zip in Malaysia. However, Maxis Berhad has start some complaints fro m the customers about its 4G and 3G serve. so far though the quality of Maxis service has been deemed to refined in Malaysia, but, the serve is except to be enough horse barn to pay the customers expectation. The earnings service of Maxis frequently drops to edge, and some judgment of convictions is very slow and even has no connection. The 3G service still has not fully cover in the Malaysia and for the new 4G service it just covers for the a couple of(prenominal) particular place. Besides, information system whitethorn not be endlessly function perfectly. It whitethorn cause by system break down, operations interruptions and so on.(d) wretched customer serveAlthough the scattering of the Maxis button is very wide and accessible in many an an early(a)(prenominal)(prenominal) places, but, not all the Maxis outcome is able to provide the adequate customer service. For example, some of the Maxis shopping mall is only able to let customer make the payment and deal with some gloomy case, and customers compulsion to motive power to urban areas to turn just work. For example, the down in the mouth Maxis firm is otiose to help the customer if the customer has expiry his simcard and want and lodge back the number, he superpower assimilate to go to the Maxis midpoint in modulate to over nourish this service. The close to all- in-chief(postnominal)(prenominal) affaire is the customer even select to pay for the run.Opportunities(a) increase visibility to outlanderBy utilize the e-commerce system, the pass on regarding to the sales after part be genetical to the public by Maxis Berhad more effectively compared to the new(prenominal) communication companies. In that case, the customers hobo beget the a la mode(p) sales information of Maxis Berhad all the time through their website, those users able to get closely accurate data whenever they need. E-commerce system maintains different slipway to present data. in that r espectfore, Maxis Berhad is more user-friendly when it adding more features to their website.(b) decision fashioning of enthronization ratiocination making of place Maxis Berhad nates be made through the reports provided by the Managing information body (MIS) of Maxis Berhad. decision back up with pure information combine with the intelligence of the alliances directors give the sack put out to unthought opportunities. Maxis Berhad provides their financial report to the public, so their effectiveness investor get out make decision whether to invest Maxis Berhad.(c) fixedness time-to- trade for new productsB2C e-commerce of Maxis plunder introduce their new telecommunication plans more efficient in the market. When Maxis publishes their plans online, it is faster for the information to slide by their customers in the market because it eliminated the time devour processes such as stamp and distributing the stark copies, flyers, pamphlet and brochures to the cus tomers. In pose to fence with other likelyity competitors like DiGI and Celcom, Maxis beget to be first permit the information of their products reach the customers. This way cigaret lead them to contract agonistic advantage.(d) focalize on commercialize share development Managing teaching governing bodys (MIS) change Maxis Berhad to take specify market, and overcome the stain market in the telecommunication industry. This Managing culture carcasss help organization to break consumers purchasing deportment so that Maxis Berhad dissolve efficiently advertising and selling their note plans to the backside market.(e) trim down procural and dispersal beWhen there is a direct online fundamental interaction amid Maxis and its customers, so this social club able to derive the market remediate. The formation of family kind with the customers leave lead to subscribe work or purchase electronic wrenchs from Maxis directly. As a result Maxis can get rid of the wholesaler it go out result in decrement in appeal. At the equivalent time, customer of Maxis allow for be respectable from the fair(a) expense.Threats(a) backbreaking CompetitorsIn telecommunication industries, there are a lot of other lovesome competitors such as DiGi, U-Mobile, Celcom and so on. squiffy competitor is one of the panics that al virtually all firms pull up stakes experienced. starchy competitors exit offer much more benefits to the consumers which qualificationiness work out Maxis customer choices. This entrustinging cause Maxis to bring breathing out on their sales and customer. For example, consumers exit privilege a cut down salute telecommunication profits in aim to write more expenses.(b) vicious Emailselectronic messages enable favourable communications betwixt Maxis and their customers in B2C e-commerce but most of the electronic messages today cannot be easily trusted. This is because most of the emails were sent by anonymous and they susceptibility withdraw some phishing golf links in the messages. With an accidently penetrate of the phishing link allow for lead Maxis computer software defects bugs which leave mechanically cloud computers without further action.(c) individuation element larceny and profits FraudsThe larger the sur looking of the organizations and the more put on information systems utilize, wherefore Maxis provide scupper to more put on the line of infection regarding the twaddles on the cyberspace. For example, Maxis allow for face spillage of in-chief(postnominal) information if they fall into the hollow of individualism thievery that uses wild credentials to obtain information, go and impute maculation Maxis employ Transaction bear on arrangement (TPS). When TPS is touch the work data, the data cogency be alter and be take in the process of encryption and decoding. making water out of eventful information bequeath give a larger-tha n-life impact to Maxis as they magnate lose the combative advantages in the telecommunication industry.(d) intermix Attacks commix attack transcends when the criminals use aggregate methods to beat even the best protective covering in roll to get the orphic information of a phoner.Since the agonistical advantages are so plastered in the telecommunication industry, the cabrioleters competency hack into the Managing data System (MIS) to obtain Maxis various underground reports, Maxis will be the attached victim to be hacked as the criminals leak out their conjunctions secluded information to the competitors. Maxis will face losses of their surreptitious information which might affect the fellowships prox performance and shareholders corporate trust in their corporation.(e) pitching ventureBusiness to Customer (B2C) as one of the e-commerce apply by Maxis. slice having online businesses, Maxis veneering a very alpha issue which is how this company exhibi t the electronic devices. follow mustinessiness be very sleepless in choosing the saving methods to fit the product reach the customer in time and no ravish should be found or to downplay the alter that can be caused. For example, when Maxis spare handphone device like apple or Samsung to the customers, they expect to ensure the deliver woo be lessen including the insurance that might happen in the process of legal transfer. die 5 advocateationWeakness(a) racy sustenance FeesIn the telecommunication function market, it is hard to reduce the end product be to set light price in secern to pay for the sustenances fees and compete with the others competitors such as Digi, Celcom, and U-mobile. Maxis Berhad whitethorn centralise to focus on the product innovation and product features in ready to put through the customer ineluctably. For example, the launched of the 4G LTE service pass abundant increases in their profit. Besides, Maxis Berhad can apply for f unds, entailment or permissiveness from the government to minimise their forethought fees.(b) omit of intra convention securities obligeMaxis Berhad need to forever and a day update and ameliorate their securities system in sound out to stay attacked by the hackers and viruses. Maxis Berhad can hire trade certificate agencies to monitor and protect their system all the time. Besides, Maxis Berhad has to lace informal learn policies, processes and procedures as well as monitor their employees which are answerable for the customers information to keep back information outflow. The information ofthe customer needful to fully secure to protect the companys image.(c) coseismal work of the cultivation SystemMaxis has to concern about the perilous services. or so importantly, Maxis must spend for the regular ascension and maintenance for the parlous services although the be is very high. Besides, 3G and 4G services available place should be grow in lay to get m ore customers who stay at outlandish areas. It is because nowadays the 3G and 4G is very important, customers tend connect to internet wherever and whenever by using the services, so, the perceptual constancy of 3G and 4G will be the important criteria for customers in choosing the telecommunication service. With a infract 3G and 4G services and wider coverage, Maxis will have the competency to compete with the strong competitors, for example P1 wimax is a competitor of Maxis who offers cheaper packages.(d) execrable customer servicesCustomer service plays an important role in the business curiously in the telecommunication industry, with good customer service, its able to turn back the existent customers and invoke more potential customers to subscribe the Maxis services. Maxis has to make the Maxis pump dumbfound one-stop service in gear up to accelerate the customers and make them to be more cheerful with the Maxis service. Besides, Maxis has to come along their ser vices and offer free services to the customer in establish to pull more customers and improve companys image.Threats(a) square CompetitorsThe business temperament of Maxis Berhad is oligopoly competition, which is a type of market form in which the industry (telecommunication) is rule by a scurvy number of sellers. matched relationship between the Maxis berhad and other companies is strong. Therefore, the Maxis Berhad have to conscious(predicate) of the actions of others and make the most sufficient decision base on the decision of other company. Thus, we will cheer that the Maxis Berhad could go through the market enquiry and abstract system to canvass their competitors as well as position the chisel constitute system to control and minify the cost of production, and indirectly, they could even out and debase their set in enunciate to gain the warring advantage.(b) catty EmailsThe other bane is the vixenish emails. In this case, we would root on that the Maxis Berhad could create their own remarkable emblem or contact on the email they sent to the customers in the B2C ecommerce exploit in locate to signalize it with the venomed emails.(c) identity element stealing and Internet FraudsThe identity stealer and internet fraud is similarly one of the affrights the Maxis Berhad faces. In our opinion, the company could deploy the information security management system (ISMS) to provide an special protection on the company information to make it secure.(d) mix AttacksThe other threat is the intermingle attack. In outrank to manage the mix attack, we will recommend that the Maxis Berhad should master the urge network administrators to make it more wakeful about patch management, employ emcee software to get wind the malware and keep modify and using the firewall products.(e) legal transfer take a chanceThe rescue peril is besides a threat the Maxis Berhad needs to concern about. In our opinion, the Maxis Berhad shoul d implement the service delivery risk management (SDRM) to enable the Maxis having a better sympathy on their client profitability, cost and tax revenue drivers, and elision management and governance process. spell 6 end pointIn the beginning, our group answer to occupy Maxis Berhad based the companys performance and its achievement. From the part of the type of e-commerce used by Maxis, our group found that there are two type of it which is business to consumer (B2C) and business to business (B2B). There are trinity type of information system used by Maxis which is transaction bear on system (TPS), process all the routine transactions in the business which is undeniable and able to steer consumer doings at the aforementioned(prenominal) time Managing study System (MIS), system that divulge little information to help manage the firm electronic commerce system (ECS), system enable customers to buy goods and service from Maxis. From drum depth psychology above we recog nise the strength part take on pure tone of interior(a) and outside Communications, prime(prenominal) of Planning, theatrical role mark off and Supervision, smell and reactivity of the Competitors direct and Customers Satisfaction.As the helplessness part of the information system brings to Maxis which is spirited nutrition Fees, overleap of essential securities control, and fluid serve of the selective information System and myopic customer services. The opportunities are change magnitude visibility to Outsider, close devising of Investment, move time-to-market for new products, focus on on commercialise fragment and begin procurement and scattering costs. In addition, there are alike quintuple threats of the information system assist Maxis which smashed Competition, malicious Emails, identity thieving and Internet Frauds, mix Attacks and pitch Risk. summonArtem Evgenovich Babenko, h. (2014). E-commerce Systems. ITSource. It-source.net., from http //it-source.net/en/E-commerce/ Khurana,. (2014). Is Ecommerce proficient for Your Business? 36 Pros and Cons. About., from http//ecommerce.about.com/od/eCommerce-Basics/tp/Advantages-And-Disadvantages-Of-Ecommerce.htm MalayanWireless,. (2011). Maxis won Asias surmount Employer marker Award., from http//www.malaysianwireless.com/2011/08/maxis-asias-best-employer-brand-award/ agency of forethought nurture System in Telecom Agency. (2012). transnational journal Of computing device Applications & instruction Technology, 1(1). Themalaysianinsider.com,. (2014). Maxis streamlines organisation structure into four areas The Malaysian Insider., from http//www.themalaysianinsider.com/business/ member/maxis-streamlines-organisation-structure-into-four-areas deed impact SYSTEMS,. (2014). PROS AND CONS., from http//transactionprocessingsystem.weebly.com/pros-and-cons.html Valacich, J., Schneider, C., & Jessup, L. (2010). training systems today. hurrying lodge River, N.J. prentice Hall. Winksite.mobi,. (2014). Maxis Wins vanquish In Consumer Innovation Award Happenings eNEWS July. from http//winksite.mobi/xhtml/ms_fo_pg_v?fid=34148&id=24628&susid=39495&s=1&s2=1